Frequently Asked Questions
Where are you located?
Our head office is based in Sydney
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can contact us through the contact form below or simply email us at: support@nerotechstore.com
What is the return policy?
We have a 14-day return policy.Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery varies from 4-9 days vary depending on your location.
How much does shipping cost?
We offer FAST & FREE shipping Australia wide